1. Introduction

At WHOLE FOODS MARKET, we understand that fresh seafood relies on fast, reliable shipping. This Shipping Policy outlines our guidelines for delivering premium lobsters, fish, and other marine products to your door within 24 hours while maintaining optimal freshness and quality.

By placing an order on https://mtzxa.com/, you agree to the terms and conditions of this Shipping Policy, as well as our Terms of Use and Privacy Policy.

2. Shipping Eligibility

• We currently offer 24-hour shipping to most regions within the contiguous United States. For Alaska, Hawaii, Puerto Rico, and international destinations, please contact our support team at service@mtzxa.com to confirm eligibility and alternative delivery timelines.
• Orders must meet a minimum value of $50 to qualify for 24-hour shipping. Orders below this threshold may be subject to additional handling fees or adjusted shipping timelines.
• We reserve the right to restrict 24-hour shipping to certain areas due to logistical constraints, extreme weather conditions, or other factors that may compromise product freshness or delivery speed.

3. Shipping Methods & 24-Hour Delivery Guarantee

• 24-hour delivery timelines are calculated from the time your order is processed (not the time of order placement) and exclude federal holidays.
• Live lobsters are only eligible for 24-hour delivery if ordered Monday-Thursday before 12:00 PM ET. Orders placed after this cutoff or on Fridays-Sundays will be processed the next business day to ensure 24-hour delivery without weekend delays.

4. Packaging & Freshness Assurance

• All seafood products are packaged in high-performance insulated coolers with medical-grade gel packs or dry ice to maintain a temperature of 32°F (0°C) or below during the 24-hour transit period.
• Live lobsters are shipped in specialized breathable, moisture-rich packaging designed to sustain survival throughout the 24-hour delivery window.
• We guarantee freshness for 24 hours after delivery for live products and 3-5 days for frozen products (when stored properly upon arrival).

5. Order Processing

• To fulfill the 24-hour delivery guarantee, orders are processed within 12 hours of placement (Monday-Thursday). You will receive a confirmation email with order details immediately after checkout, followed by a shipping notification with a tracking number once your order is dispatched.
• For custom orders or bulk purchases (10+ pounds of seafood), processing time may extend to 18 hours. We will notify you of any adjustments to the 24-hour delivery timeline in advance.
• Orders placed after 12:00 PM ET on Thursday will be processed the following Monday to avoid weekend transit gaps that could compromise freshness.

6. Shipping Restrictions & Exceptions

• 24-hour delivery is not available for orders placed on Fridays, Saturdays, or Sundays (live lobsters) or for destinations with limited carrier coverage.
• In cases of extreme weather (e.g., hurricanes, blizzards) or unforeseen logistical disruptions, we may temporarily suspend 24-hour delivery and notify you of revised timelines. You will have the option to reschedule delivery or cancel your order for a full refund.
• We are not responsible for 24-hour delivery delays caused by third-party carriers (e.g., UPS, FedEx) or circumstances beyond our control (e.g., traffic accidents, mechanical failures). However, we will work with the carrier to resolve issues and offer compensation (e.g., shipping fee refund) for valid delays.

7. Delivery & Receipt of Orders

• Someone must be available to receive the order at the provided shipping address within the 24-hour delivery window. If no one is available, the carrier will attempt redelivery within the next 4 hours; additional delays may void the freshness guarantee.
• Please inspect your order immediately upon delivery. If the package is damaged, or if products are spoiled, thawed (for frozen items), or non-live (for live orders), contact us within 24 hours of delivery with photos of the package and products to qualify for a replacement or refund.
• Failure to report issues within 24 hours of delivery may result in the denial of claims.

8. Shipping Fees & Discounts

• 24-hour shipping fees are calculated based on order weight, destination, and selected delivery method. Final shipping costs are displayed at checkout.
• Seasonal promotions (e.g., free 24-hour delivery for holiday orders over $150) will be advertised on our website. Eligibility for promotions is subject to the terms outlined in the offer.
• Bulk orders (20+ pounds) may qualify for discounted 24-hour shipping rates. Contact our support team for a custom quote.

9. International Shipping

• International shipping is available to select countries (including Canada, the UK, and EU member states), but 24-hour delivery is not guaranteed. Please contact service@mtzxa.com for a detailed shipping quote and estimated delivery time (typically 3-7 business days).
• International customers are responsible for paying all customs duties, taxes, and fees associated with the order. We do not cover these additional costs.
• We are not liable for delays or seizures due to customs processing.

10. Changes & Cancellations

• To change or cancel a shipping address, contact us at service@mtzxa.com within 6 hours of placing your order (to ensure 24-hour delivery is not disrupted). Address changes are not guaranteed after this window.
• Cancellations are allowed up to 8 hours after order placement. Orders that have already been processed for 24-hour delivery cannot be canceled.

11. Contact Us

If you have questions, concerns, or need assistance with 24-hour shipping, please reach out to our Customer Support Team:

📧 Email: service@mtzxa.com

🌐 Website: https://mtzxa.com/

We are committed to ensuring your seafood arrives fresh, within 24 hours, and in perfect condition. Thank you for choosing AliceBlue Horse!